How do I communicate with my video team?


Your main point of contact is your Managing Editor, available via email (Monday–Friday, 9AM–5PM EST). They keep you updated, answer questions, and ensure your projects run smoothly.

If you add a Creative Director ($750 per month),you’ll also have direct access to them for creative strategy, video brief reviews, and higher-level direction.

What’s the difference between Half-Time, Full-Time, and Full-Time+?

●    Half-Time→ 20 editing hours per week

●    Full-Time→ 40 editing hours per week

●    Full-Time+→ Custom enterprise plans with scalable support for large teams or multiplebrands

All plans include fast turnarounds,licensed media, access to top AI video tools, and project files upon request.

Where are you based?


We are a virtual company with team members from around the world, serving clients from all over the United States. It's always sunny in Philadelphia, which is why we chose Philadelphia, PA, as our HQ. Whether you're reaching out from the East Coast to the West Coast, we are well-equipped to provide virtual assistance tailored to your needs.

Can you support multiple brands or business units?

Yes. Our Full-Time+ plan can support multiplebrands, campaigns, or business units. For extensive multi-brand workflows,Full-Time+ is ideal — contact us to design a custom solution.

What’s included with the Creative Director add-on?

For $750/month, you get:
✔️ Monthly 1-hour strategy session
✔️ Optimized video briefs
✔️ Creative oversight to align projects with your goals
✔️ Direct phone, Slack, and video support with your Creative Director

Do you offer virtual filming support?

Yes. Virtual filming sessions are available for $200/session — ideal for remote interviews, testimonials, or on-camera content with professional guidance.

How soon can we get started?

Onboarding is fast — typically within 3–5business days. We’ll schedule a kickoff call, connect tools (Slack, filesharing), and assign your dedicated behind-the-scenes editor. Your Managing Editor will guide you through everything so you can start submitting projects right away.

Are animation videos included in the packages?

Please note that our video packages do not include animated video projects. For more information on animated video pricing, please contact our team directly.

15,000+

Videos Created